Evaluation of Tourism Training in the Scottish Borders 1996 – 2000
Aims
Tourism Training Scotland (TTS) aimed to create a training culture, enhance professional standards, and improve access to quality training. The evaluation aimed to consider tourism training activities and assess the impact of these activities upon the tourism business, their employees, and the overall Scottish Borders tourism product.
Methods
The methodology consisted of: an analysis of original (inadequate) raw data from a previous; a telephone survey questionnaire of 100 target businesses; and a comparative appraisal of the surveys.
Findings
Presents detailed results from the two surveys. Results from the second survey include: 75% of respondents or their staff had undertaken training (a much higher than expected figure); 33% undertook training to improve standards and 30% to comply with legislation; 45% planned to do training in the near future; 67% of those not doing training gave the reason as ‘it was not necessary’; and 39% highlighted skill gaps - the most frequently cited being an IT ‘gap’ (63%).
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